Job: Customer Service Representative Entry Level

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

 

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

KEY RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

 EDUCATION AND WORK EXPERIENCE

 

· Proven customer support experience or experience as a Client Service Representative

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

 

 

REQUIREMENTS

Candidate based around Lekki Phase 1 is an added advantage

 

Mode of Application: Interested applicant should send their Cover letter  & CV to mathillsng@gmail.com

 

 

 

Job overview

  • Location:

    Lagos State
  • Job Title:

    Customer Service Representative
  • Job category:

    Engineering
  • job type

    full-time
  • Salary

    ₦50,000
  • Mode of Application

    Apply below or send CV and Cover Letter to mathillsng@gmail.com
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