Job Summary:
We are seeking a dynamic and experienced HR Manager to join our team. The ideal candidate will manage the human resources functions, oversee business operations, and drive efficiency across our consulting and cloud kitchen services. This role requires a versatile individual with strong recruitment, structuring, and management skills who can create and implement operational manuals and training materials, manage customer relations, and ensure the seamless execution of all HR-related activities.

Key Responsibilities:

• Recruitment & Onboarding:
• Lead the recruitment process, including job postings, candidate screening, interviews, and hiring.
• Develop and implement effective onboarding programs to ensure the smooth integration of new employees.
• HR Structuring & Management:
• Design and implement HR policies and procedures that align with the company’s goals.
• Maintain and update employee records, ensuring compliance with legal and regulatory requirements.
• Manage employee relations, including conflict resolution, disciplinary actions, and performance management.
• Operational Manuals & Training:
• Develop, document, and update operational manuals for various business processes.
• Create and implement training programs to enhance staff skills and ensure alignment with company standards.
• Monitor and evaluate training effectiveness and make necessary adjustments.
• Invoicing & Payment Follow-Up:
• Prepare and send invoices to clients promptly.
• Follow up on outstanding payments and ensure timely collection.
• Maintain accurate records of all financial transactions.
• Customer Management:
• Oversee customer relations, ensuring high satisfaction levels and promptly addressing any issues.
• Work closely with the sales and operations teams to deliver excellent client service.
• Business Operations & Services:
• Provide support in other business operations, including consulting services and cloud kitchen management.
• Develop and implement strategies to improve operational efficiency and service delivery.
• Additional Responsibilities:
• Collaborate with management to identify areas for improvement and contribute to the overall growth of the business.
• Handle any other relevant duties as required by the business.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3-5 years of experience in an HR role, preferably within consulting or hospitality sectors.
• Proven experience in recruitment, HR management, and training development.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and HR software.
• Ability to work independently and as part of a team.

Key Skills:

• Recruitment & Talent Acquisition
• HR Policy Development
• Operational Manual Creation
• Training Program Development
• Invoicing & Financial Management
• Customer Relations Management
• Business Operations Support