Front Office Supervisor
Mathills Services
Company
AFN 65,000 / Month
Salary
2 years
Experience
Job Description
Position Overview
The Front Office Supervisor will oversee daily operations at the front desk to ensure seamless guest experiences.
Acting as both a team leader and customer relations champion, this role involves supervising front office staff, coordinating with other departments, and maintaining operational standards.
Roles and Responsibilities
Key Responsibilities
Supervise and coordinate daily front office routines: check-ins, check-outs, guest inquiries, and reservations.
Train and manage front desk staff, scheduling shifts and ensuring continuous development.
Effectively handle guest complaints, special requests (including VIP), and resolve issues promptly.
Maintain high standards of service, ensuring the front desk is presentable and professional.
Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Manage reservation systems, allocations, and daily front desk reports.
Uphold hotel policies, security protocols, and SOP compliance.
Qualifications & Skills
Diploma (minimum) in Hospitality Management or related field; a bachelor’s degree preferred.
1–3 years of experience in a front office or supervisory role within hospitality.
Strong communication, leadership, and problem-solving skills.
Proficiency with PMS systems (like Opera) and Microsoft Office. Ability to work flexible shifts, weekends, and holidays